MUHARREM BOZKUŞ

06/2001 -     TIME – Borusan Teknoloji A.Ş                           www.time.com.tr

Techinical Support Specialist - System Administrator

Perform installation of Active Directory, DNS, DHCP and Exchange servers; manage and monitor these servers. Apply network security and configure firewall. Manage backup policy, perform system backups. Upgrade and configure network equipments. Management of operating systems including maintenance, receipt of software updates, service packs and fixes. Reporting overall system availability, performance and generation of periodical reports. Designing local intranet site.

Hardware installation of  ACD, Interactive Voice Response-IVR, Call Center and  Network Telephony systems. Hardware and software maintenance responsible of  the systems. Pro-active diagnosis and problem prevention of the systems. Configure network connections of the systems and  troubleshoot problems with operating systems. Administration of SQL database, IIS and Exchange server

04/2000 - 05/2001   Vestel Elektronik A.Ş                                 www.vestel.com

Costumer Support - Information Sys.

Support on information technologies, provide first line customer support through phone and e-mail. End user support; problem analysis with internet use; web, mail  and security. Serves solutions to who bought a computer product from Vestel by joining campaign, about their operating system's problems and hardware problems

01/2000 - 04/2000    MCR Bilgisayar LTD. A.Ş             www.mcrbilgisayar.com

System Support Specialist

Installation and configuration of operating systems. Computer hardware installation and upgrade. Provide troubleshooting for PC.  Provide network supervision for users on a Windows NT  and  TCP/IP LAN

Apprenticeship             CAN Mühendislik  A.Ş

 PC Systems Technical Support

Technical support on network applications, LAN operating
system, computer  hardware,  software and peripherials

Cisco Certified Network Associate

Use the available configuration tools to establish connectivity to appropriate network devices in order to complete the initial device configuration. Appropriate cabling used to interconnect Cisco networking devices. Execute an add, move or change so that the network functions in accordance with new requirement, given a new network requirement. Use the command-line interface to accurately determine network operational status and network performance. Build a functional access switch congiguration to support the specified network operational parameters, given a network design. Use Cisco IOS commands to configure VLANs, VTP, given a functioning access layer switch. Use show and debug commands to identify anomalies in VLANs, VTP and Spanning-Tree operation, given an operational access layer switch. TCP/IP protocols and basic applications. IP addressing and subnet masks. Describe the features and operation of static and dynamic routing, including RIP, IGRP, EIGRP and OSPF. Use show and debug commands to identify anomalies in routing operation,given  an operational router. Use Cisco IOS commands to configure standart and extended access list,given a functioningrouter.use Cisco IOS commands to configure serial interfaces using HDLC and PPP encapsulation for leased line connections, given a functioning router.

 Microsoft Certified Professional 

Installing Windows 2000 Server. Upgrade a server from Microsoft Windows NT4.0. Install and configure network services for interoperability. Monitor, configure, troubleshoot, and control access to files, folders, shared folders and printers. Configure hardware devices and troubleshoot problems with hardware. Managing, monitoring, and optimizing system performance, reliability, and availability. Optimize disk performance. Managing, configuring, and troubleshooting storage use. Recover system state data by using Windows backup. Configuring and troubleshooting Windows 2000 network connections. Install, configure, monitor, and troubleshoot Terminal Services. Implementing, monitoring, and troubleshooting security.                                 

Network+ Certified Professional 

Basic network knowledge. Network operating systems basics. OSI Model. Network topologies. Data transmission. Families of protocols. TCP/IP Fundamentals. Networking components and connectors. Configuring clients for TCP/IP networks. Using TCP/IP suite utilities to check network connectivity. Remote Access protocols. Security models. Firewalls and Proxy servers. Maintaining the network. Troubleshooting the network.  System fault tolerance.